Our commitment is to maintain an exceptional standard, with a defect rate below 1%. If you encounter any issues with your order, kindly get in touch and provide a photograph showcasing the problem. We'll promptly address any defective items after verifying the concern.
As each sticker is crafted fresh for you, please understand that returns unrelated to quality are not permissible. Regrettably, we cannot refund or reproduce orders based on personal preference or a change of heart.
Here's a quick overview of our returns and refund policies:
- Notify us within 72 hours of receiving any defective items.
- Include a clear photograph indicating the issue.
- If a return is necessary, we cover the shipping costs and provide a shipping label.
- For errors on our part, we'll reproduce or refund your order within 5 days, using the original production and shipping times.
- All sales are final.
Our 100% satisfaction guarantee means that if you encounter any quality-related problems, reach out to us, and we'll replace any defective units at no cost.
As for returning an order based on personal preference, please note that, since each sticker is custom-made for you, we cannot facilitate returns in such cases.
Cancellation Policy
Fantastick also offers a 24-hour cancellation policy for all orders. If you change your mind about an order within 24 hours of placing it, you may cancel it for a full refund. To cancel an order, please contact Fantastick customer service at heyfantastick@gmail.com or 9899731316.
Exceptions
The following items are not eligible for return or cancellation:
Items that have been used or damaged
Items that are not in their original condition or packaging
Items that do not have the original receipt
Items that were purchased on sale or clearance
Refunds will be processed to the original form of payment within 10 business days of receiving the return.
For any queries regarding our refund & Cancellation, feel free to reach out to us at heyfantastick@gmail.com. We're here to assist you.